Sega Hacked, Personal Data Compromised

by Mike Bendel June 17, 2011 @ 12:30 pm

By way of an official email sent to customers today, Sega confirmed a security breach of its Sega Pass online service. This is the latest in a rash of hacks and DDOS attacks that hit EVE Online, Codemasters, Bethesda, and Sony over the past couple weeks. The infamous LulzSec is not taking credit for this intrusion, however.

According to Sega, an investigation into the extent of this breach is ongoing. Thus far, “a subset of SEGA Pass members emails addresses, dates of birth and encrypted passwords” have been identified as stolen. Sega stresses in the email that passwords were not stored in plaintext. Furthermore, payment information remains safe as the company used external providers to process transactions.

As a precaution, Sega is resetting affected SEGA Pass accounts. Users will be prompted to change password once the service is back online. Read the full email after the break.

As you may be aware, the SEGA Pass system has been offline since yesterday, Thursday 16 June.

Over the last 24 hours we have identified that unauthorised entry was gained to our SEGA Pass database.

We immediately took the appropriate action to protect our consumers’ data and isolate the location of the breach. We have launched an investigation into the extent of the breach of our public systems.

We have identified that a subset of SEGA Pass members emails addresses, dates of birth and encrypted passwords were obtained. To stress, none of the passwords obtained were stored in plain text.

Please note that no personal payment information was stored by SEGA as we use external payment providers, meaning your payment details were not at risk from this intrusion.

If you use the same login information for other websites and/or services as you do for SEGA Pass, you should change that information immediately.

We have also reset your password and all access to SEGA Pass has been temporarily suspended.

Additionally we recommend you please take extra caution if you should receive suspicious emails that ask for personal or sensitive information.

Therefore please do not attempt to login to SEGA Pass at present, we will communicate when the service becomes available.

We sincerely apologise for this incident and regret any inconvenience caused.

We are contacting all our members with these recommendations.

If you have any further questions please contact SEGA customer support on

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