While Microsoft routinely bans modded consoles from Xbox Live, a number of units were erroneously banned in what the company calls a “very specific” incident that occurred between August 29 and September 9.

Xbox Live Policy and Enforcement chief Stephen Toulouse says the findings are a result of a investigation that was prompted by customers who insisted that their console was wrongly suspended.

Although an “extremely small percentage” of consoles were affected, Microsoft is taking steps to make things right. Those impacted by the error will receive three months of XBL Gold, plus a 1600 MS Point credit to their primary account. Additionally, use of the software used to carry out these bans has been ceased.

“One of the most serious actions my team can take is to prevent a console from accessing Xbox LIVE. We make every effort to be conservative when taking that action. If there is any doubt that this step was taken incorrectly, we want to address it while at the same time protecting the service for our customers, explained Toulouse.

“Therefore, while we are still conducting a thorough investigation, the enforcement team is taking the step of reversing the bans for the tiny set of impacted consoles in that time period. Again, while it’s an extremely small percentage of impacted consoles, the good news is that we know exactly which ones. If you believe you are affected, simply try to reconnect your console to Xbox LIVE. If it cannot still connect, that console was not a part of this issue.”

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